Frequently Asked Questions

Welcome to The Sunday Avenue FAQ page.

Got a question about your bag? You're in the right place. Browse the topics below to find quick answers and make the most of your shopping experience. Can't find what you're looking for? Drop us a line at support@thesundayavenue.com.

ABOUT THE SUNDAY AVENUE

HOW CAN I CONTACT CUSTOMER SUPPORT? +

Got a question? Our team is just an email away, reach us anytime at support@thesundayavenue.com or via our Contact Us page.

WHAT IS YOUR REFUND POLICY? +

Not completely satisfied? No worries. You have 30 days from delivery to request a return. Full details are available on our Refund Policy page.

DO YOU HAVE A PHYSICAL STORE? +

The Sunday Avenue exists entirely online. No high street, no showroom, just a carefully chosen collection available at your fingertips, whenever you need it.

CAN I PLACE A BULK ORDER? +

Absolutely. Drop us a message and we'll take care of the rest, our team will put together something that works for you.

WHERE IS THE SUNDAY AVENUE BASED? +

We are a French-founded brand with our heart set on the UK market, bringing a handpicked selection of handbags straight to your door across the United Kingdom.

SHIPPING AND DELIVERY

WHERE DO YOU DELIVER? +

We currently only deliver to addresses within the United Kingdom.

IS DELIVERY FREE? +

Yes, every order ships free, no minimum spend required. Head to our Shipping Policy page for the full details.

HOW LONG DOES DELIVERY TAKE? +

Orders are packed and sent out within 2 to 3 business days. Your parcel then travels to you in 5 to 8 business days, for a total estimated delivery window of 7 to 11 business days. See our Shipping Policy for more information.

HOW DO I TRACK MY ORDER? +

Visit the Track My Order page on our website to follow your parcel every step of the way.

REFUND AND RETURN

CAN I RETURN MY ORDER? +

You have 30 days from delivery to send something back. Return postage is on you, and there are no restocking fees. All the details are on our Refund Policy page.

MY ITEM ARRIVED DAMAGED — WHAT DO I DO? +

Get in touch straight away and we'll take care of it at no extra charge. Just contact us and return the item within 30 days. Full information on our Refund Policy page.

HOW DO EXCHANGES WORK? +

Our Refund Policy page walks you through the full exchange process step by step.

HOW LONG BEFORE I RECEIVE MY REFUND? +

Once we've inspected your return, your refund goes back to your original payment method within 10 business days, plus any processing time on your bank's end. Full details in our Refund Policy.