Terms of sale
1. Seller Information
This website is operated by The Sunday Avenue. Our contact details are as follows:
Registered office: 1 rue Marguerin, 75014 Paris, France
Email: support@thesundayavenue.com
Phone: +44 7458 107869
Our support team is available by email from Monday to Friday, between 9:00 am and 5:00 pm (GMT). We aim to reply within 48 business hours.
2. Scope of Application
All purchases made on The Sunday Avenue website are subject to these Terms and Conditions of Sale, which apply exclusively to customers with a delivery address in the United Kingdom.
3. Placing an Order
Completing and confirming a purchase on our website constitutes your acceptance of these Terms and Conditions of Sale.
We reserve the right to decline, suspend, or cancel any order where we identify signs of payment irregularity, suspected fraud, pricing errors, or unclear delivery information.
4. Product Descriptions
We take care to present our products accurately and in good faith.
Slight variations in colour, finish, or appearance may occur depending on your screen calibration, the conditions under which product photographs were taken, or standard production tolerances. These variations are not considered defects and do not automatically entitle you to a return or refund.
5. Pricing
All prices shown on the website are in British Pounds (GBP) and include applicable taxes.
Prices are subject to change without prior notice. The price applicable to your order is confirmed at the time of checkout completion.
6. Payment
Payment is processed through the methods available at checkout.
Your order is only confirmed once payment authorisation has been received and validated by our payment system.
7. Shipping & Delivery
We ship exclusively to addresses within the United Kingdom.
Delivery is free of charge with no minimum order value required.
Preparation of your order typically takes 2 to 3 business days. Transit time is generally 5 to 8 business days. Overall, you can expect your parcel to arrive within 7 to 11 business days from the date of your order.
Depending on stock and logistics, your order may be fulfilled across multiple shipments.
8. Parcel Showing as Delivered
If your tracking information confirms delivery but you have not received your parcel, we ask that you first check with neighbours, building reception, or any nearby safe drop-off locations, and contact the carrier directly with your tracking reference.
Should the carrier confirm your parcel is lost and your delivery address was entered correctly, we will arrange a replacement or provide a refund upon your request.
If the delivery failure was caused by incorrect or incomplete address details provided by you, we will be unable to offer a replacement or refund.
Any claim relating to a missing parcel must be submitted within 45 days of the order date. After this period, the delivery will be considered complete.
9. Right of Withdrawal, Returns & Unclaimed Parcels
In accordance with UK consumer law, you have 30 days from the date of receipt to return your order.
Items returned must be unused, intact, and in their original packaging.
Unless the return is due to an error on our part, return shipping costs are at your expense.
If a parcel is unclaimed or refused without valid reason, we reserve the right to deduct up to 25% of the order total to cover handling and logistics costs incurred.
Once we have received and checked the returned item, your refund will be processed within 10 days, typically to the original payment method.
10. Damaged or Defective Items
If you receive a product that is damaged or not functioning as expected, please contact us promptly and include photo or video evidence of the issue.
Following our review, we may arrange a repair, send a replacement, or issue a refund where other solutions are not feasible.
We are unable to accept responsibility for damage resulting from improper use, accidents, incorrect assembly, tampering, or normal wear over time.
11. Legal Guarantees
All products sold through The Sunday Avenue benefit from the statutory guarantees applicable under UK consumer protection law.
Where a product does not conform to its description or expected quality, we will first seek to repair or replace it. A refund will be considered if repair and replacement are both unreasonable or not viable.
12. Limitation of Liability
The Sunday Avenue shall not be held responsible for indirect or consequential losses, damage arising from improper product use, or temporary unavailability of the website.
13. Personal Data & Privacy
Information collected during your visit and purchase is used for order processing, delivery, invoicing, and customer support.
In accordance with UK GDPR, you have the right to access, rectify, delete, or transfer your personal data. To exercise these rights, please contact us at support@thesundayavenue.com.
14. Complaints & Dispute Resolution
If an issue arises with your order, we encourage you to get in touch with us directly so we can find an appropriate resolution together.
You also have the right to refer your complaint to alternative dispute resolution bodies or online mediation platforms where applicable.
15. Applicable Law & Jurisdiction
These Terms and Conditions of Sale are governed by French law.
Disputes shall fall under the jurisdiction of French courts, without prejudice to any mandatory consumer protection rights you hold under UK law.
16. Updates to These Terms
These Terms and Conditions of Sale may be updated from time to time as needed.
The version in force at the time of your purchase is the one that governs your transaction.
17. Contact Us
For any questions regarding these Terms and Conditions, please reach out to us at support@thesundayavenue.com.