Refund policy

At The Sunday Avenue, your satisfaction matters to us. If a product does not meet your expectations, you may submit a return request by following the steps outlined below.

1. Return Window

You have 30 days from the date of delivery to submit a return request. Requests received after this period will not typically be accepted.

2. Return Eligibility Conditions

To be eligible for a return, the following conditions must all be met: the item must be unused and in its original condition, it must be returned in its original packaging, all accessories, components and included extras must be present, and you must provide valid proof of purchase (such as your order confirmation or receipt).

Gift cards are not eligible for return or refund.

We reserve the right to decline a return if the item shows signs of prior use, damage not related to transit, missing components, or is otherwise not in a resaleable condition.

3. Return Postage Costs & International Returns

  1. Orders are sent out from our international fulfilment centres, and any returns go back to our dedicated returns warehouse in China.
  2. Return postage for items you no longer want is payable by you, the customer. We will cover this cost if the item arrives faulty or incorrect, or where the law otherwise requires us to do so.
  3. As your return will be travelling internationally, the postage may cost more than sending a parcel within the UK. A tracked return usually costs in the region of £15 to £30 per parcel, depending on the courier, the parcel's dimensions and the service you select. Please treat this as a guide only, as actual prices can vary.
  4. We highly recommend choosing a tracked postage option. Be sure to hold on to your proof of postage and tracking number until your return has been processed and your refund confirmed.
  5. The Sunday Avenue cannot be held liable for returns that go missing in transit if no valid proof of postage can be shown. Should you be able to provide valid evidence that the item was posted back to us, this will be taken into consideration in line with your statutory rights.

  6. We do not charge any restocking fees or administrative charges for returns.


4. How to Initiate a Return

Step 1 – Get in Touch

  • Make sure your item satisfies the eligibility criteria set out above.
  • Send an email to support@thesundayavenue.com and ask for a return form.
  • Let us know whether you would like a refund, an exchange or store credit.

Step 2 – Pack Your Return

  • Wrap the item carefully so it is well protected for its international journey.
  • Where reasonably possible, include all tags, labels and the original packaging.
  • Pop the completed return form inside the parcel. If you have no way of printing it, simply note your order number, full name and email address on a piece of paper.

Step 3 – Send Your Return

  • Post the parcel to the return address given to you by our customer service team.
  • All returns are delivered to our warehouse in China.
  • The return postage is payable by you, except where the item is faulty, incorrect or otherwise protected under your statutory rights.
  • We highly recommend a tracked postage service, and ask that you keep your proof of postage until your refund has been finalised.

5. Inspection and Processing

Upon receipt of your return, we will carry out an inspection to verify that it satisfies our returns criteria.

If the return is approved, The Sunday Avenue will:

  • Issue a refund to your original payment method, or
  • Send a replacement item (subject to stock availability), or
  • Apply store credit to your account if that was your preference.

Please allow up to 10 business days for inspection and processing, in addition to any processing time required by your bank or payment provider.

Returns that do not meet our eligibility conditions or fall outside the return window may be declined.

6. Items Arriving Damaged or Defective

If your order arrives in a damaged or defective state, please notify us within 48 hours of delivery and include clear photographic evidence.

The item must not have been used, modified or interfered with in any way.

Following our review, The Sunday Avenue may offer: a replacement, a full refund, or store credit.

Where applicable, we may arrange for return postage to be covered and provide a prepaid returns label.

7. Refunds

Once your return has been reviewed and approved: the refund will be credited back to your original payment method, and you will receive a confirmation email notifying you of the transaction.

If your refund has not appeared within 10 business days of approval, please contact us at support@thesundayavenue.com.

8. Withdrawal Form

You may use the template below to formally exercise your right of withdrawal:

I hereby give notice of my intention to withdraw from the contract for the purchase of the following item:

Product: ______________________________________
Received on: ___________________________________
Name: _________________________________________
Address: _______________________________________
Date: __________________________________________
Signature (if submitted on paper): __________________

9. Additional Information

Please note: parcels returned cash on delivery (COD) will be refused, and refunds can only be issued to the original payment method used at the time of purchase.

10. Contact Details

Website: The Sunday Avenue — thesundayavenue.com
Address: 111 Clarence Rd, Lower Clapton, London E5 8EF, United Kingdom

This address is for business correspondence only and does not accept returns. Once approved, returns are processed at our facility in China.

Email: support@thesundayavenue.com
Phone: +44 7458 114365

Our support team is available by email Monday to Friday, 9:00 am to 5:00 pm (GMT). We aim to respond to all enquiries within 48 business hours